“The goal as a company is to have customer service that is not just the best, but legendary.”
Sam Walton, founder of Wal-Mart
Comparisons, they say, are odious, but can also be therapeutic and insightful. It’s clear from my recent family holiday in Goa and Rajasthtan that the Indians may already have overtaken us in serving the customer.
Bangkok 8 by John Burdett is that rare thing – a thriller with real depth of characterisation and a cultural backdrop you can almost smell and taste. The narrator is a Thai Buddhist cop, a half-caste who inadvertently forms a bridge between westerners and a Zen(ish!) approach to life, corruption and sex.
As a speaker and coach on creativity to organizations worldwide, I sometimes find myself adopting the persona of a corporate bat. Bats, as you know, enjoy sleeping upside down during the daytime, giving them a creative, out-of-the-box outlook on life.
Green Wing - UK TV - Channel 4
'Hoscom' is, apparently, the new word for a hospital comedy. The genre didn't look too promising when I was young: the image of Robert Morley as a pompous surgeon lecturing his interns while they stand over a hospital bed oblivious to the protests of a misdiagnosed patient is still with me.
The following checklist describes an organisation that consistently provides its customers with more than satisfaction: Legendary Service.